We now ship to Winelands, Cape Town and surrounds, Johannesburg & Pretoria (no surrounds), Durban (no surrounds). Due to cold-chain limitations, we do not yet ship entirely nationwide.
Our commitment to providing quality products and efficient service remains unwavering, and we have worked closely with our partners to keep our prices reasonable and maintain our mission.
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We love our products and hope you do too. We regretfully do not accept any returns or exchanges for products purchased off our online store. In accordance with section 20(3)(a) and (b) of the Consumer Protection Act, 2008, for reasons of public health, we do not take back or refund items that have been dispatched.
If however an item is damaged upon arrival, we will set you up with an exchange* item. Simply send us an email at kaasclub@dalewood.co.za with your order number and we’ll take care of it.
*Valid for within 7 days of receipt (purchase of gift cards are non-refundable). All reject product returns must be shipped back in their original form of packaging and include all accessories.
